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FAQS

Production Time
    Product time begins only after approval of your artwork and credit.

Sample Time
    3 working days
    
Ordering Information
All orders must be received in writing. Purchase orders may be sent to our sale's Email. Please include a PDF or JPG hard copy layout specifying how your design should appear on the bag. No phone orders are accepted. For accurate service, please include the following on your purchase order:

— Bag Style, Color, and Quantity
— Imprint Location and Color
—Your requested In-hands Date, Ship Address, and Ship Method

Hard copy layout specifying how your design should appear on the bag

Reorders
Please reference your most recent purchase order number or our job No. Your flexo ink plates are kept on file for 24 months. For screen printing, screens are reclaimed and screen charges apply to every order.

Acknowledgments
Aotwo
acknowledges every order in writing. Please read this carefully and contact us immediately with discrepancies. Any changes made to any order after receipt must be confirmed in writing and may incur additional charges.

Credit Policy
For new accounts, a customer information form must accompany your order and in most instances it will be necessary for new orders to be pre-paid. Credit references will be run upon completion of a Credit Application; please allow 5 business days for processing. Orders will not ship without credit approval or prepayment.

Imprinting Information

Location
Unless otherwise specified, your imprint will be "centered" within the printable area of the bag which, due to product construction, may not be the exact center of the bag.

Imprinting Colors
Please refer stardand patone swatch for all of our available imprint colors.

Cancellations
Cancellations must be in writing and are subject to all incurred costs, including, set-up and plates charges.

Claims / Return Policy
Only unimprinted bags may be returned. Aotwo must be notified within 30 days of invoice date and a Return Merchandise Authorization number must be assigned by our Billing Department. A 20% restocking fee applies as well as all original freight and return freight charges.